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Customer service

Opening Hours

Weekdays (excluding holidays) 10:00-12:00, 13:00-16:00

Email

kontoret@blidosundsbolaget.se

Phone

08 – 24 30 90

Lost Items

Did you forget something onboard one of our ships? Lost items are kept on the ship and are not sent anywhere. If you’re traveling on the same ship again, you can ask the staff if they have found what you left behind. If you have traveled with Norra Båtlinjen, S/S Blidösund, or one of our event ships, please contact us at kontoret@blidosundsbolaget.se to report and retrieve your lost items. For all other ships operating on our routes, please contact Waxholmsbolaget’s customer service for assistance with lost items. We will do our best to help you recover your belongings as quickly as possible.

Waxholmsbolaget's customer service

Booking terms

Purchased tickets are non-refundable. Ticket exchanges for another equivalent trip can be made up to 14 days before the booked event date, subject to availability. It is optional to add cancellation insurance when purchasing tickets online (this can only be added at the time of booking, not afterward). This applies to ticket purchases for trips and events on M/S Sjöbris, S/S Blidösund, and Norra Båtlinjen.

The guest is responsible for being aware of and informed about the necessary details regarding the booked event and tickets. All necessary information, such as departure times and departure locations, can be found at www.blidosundsbolaget.se. For any other questions or inquiries, you can always contact Blidösundsbolaget’s customer service. Open weekdays excluding holidays between 10:00 AM – 12:00 PM and 1:00 PM – 4:00 PM.

Cancellation insurance can be added when purchasing tickets online through Mysafety to provide extra peace of mind in case something unexpected occurs. If you have questions about cancellation coverage or need to use the cancellation insurance, you should contact Mysafety directly. They can be reached at 08 505 530 00 or info@mysafety.se. For online registration: cancellation insurance Mysafety.

Frequently asked questions and answers

Yes, you can bring your dog on all our ships. You will be assigned specific areas onboard. Please check with the crew when you board. Dogs are not allowed in the dining area or in the lounges. However, we do not recommend bringing your dog on our music cruises, as there is loud music and many people onboard, and dogs are not permitted in the dining area.

Depending on available space, you can bring a canoe, stroller, or bicycle onboard. This will be determined on the spot, and it cannot be booked in advance. There is a limited number of larger items, such as bicycles and canoes, that can be taken onboard. You must be able to carry the item onboard yourself. Depending on the size, you may need to pay an additional fee. Larger deliveries, such as construction materials or other goods, must be booked through Vaxholmsbolaget’s Freight Services.

No, all ticket payments are made onboard. There will be a queue at the pier, so make sure to arrive early. This also applies if you have reserved a table on, for example, Storskär or Norrskär. However, on the s/s Blidösund, you can always book tickets online.

Unfortunately, we cannot guarantee a spot onboard, even if you have reserved a table in the dining area on, for example, the s/s Storskär or s/s Norrskär. Our advice is to arrive early, as we only take a limited number of passengers onboard.

No, all our ships have cafés where you can purchase food and drinks.

No, all our ships are smoke-free.

Yes, all ships operating in public transport are accessibility-friendly, allowing wheelchairs to board, and they have accessible restrooms. However, not all ships with multiple decks have an elevator to the upper deck.

On the s/s Storskär and Norrskär, there are stairs leading up to the dining areas, and there is no elevator.

The s/s Blidösund is not accessibility-friendly.